Refund policy

Refund & Returns Policy

The Howdysnax Quality Guarantee

Effective Date: January 19, 2026

At Howdysnax, we take pride in delivering authentic, fresh craft meat snacks. We stand behind our products and will make it right if there’s a verified quality, safety, or fulfillment issue.

1) Covered Issues (Quality / Damage / Safety / Fulfillment)

If your order arrives with a verifiable product issue, we will provide a replacement, store credit, or refund (our choice depending on the situation). Covered issues include:

  • Damaged packaging (torn bag, broken seal, puncture, leakage)

  • Spoilage or mold upon arrival

  • Foreign material / contamination concerns

  • Wrong item received or missing items

2) What We Need to Process a Claim (Required Documentation)

To evaluate and resolve your request, we require:

  • Proof of purchase (order number and purchase date), and

  • Photo documentation when applicable (product, packaging, shipping box, and any lot/batch codes or “best by” dates)

For some claims, we may also require the return of any remaining product and/or packaging for review (we’ll provide instructions). Claims may be denied if required documentation isn’t provided.

3) Time Limits

Because our products are perishable, time limits apply:

  • Quality/damage/incorrect/missing item claims: must be submitted within 7 days of delivery

  • All refund requests: must be submitted within 30 days of purchase

Requests outside these windows may be denied.

4) Taste Preference (Not a Refundable Reason Once Opened/Consumed)

Taste is subjective. If you simply don’t like the taste, we’re happy to recommend other flavors—but we do not offer refunds for items that have been opened or substantially consumed based solely on taste preference.

5) No Refunds for Fully Consumed Product

We cannot issue refunds for products that are fully consumed or where there is no remaining product to evaluate, unless required by law in a specific circumstance. Our quality guarantee applies to verifiable issues that can be documented and reviewed.

6) Shipping Fees & Refund Method

  • Approved refunds are issued to the original form of payment only.

  • Shipping fees are non-refundable unless the issue was caused by us (e.g., incorrect items shipped or product arrived damaged/spoiled with supporting documentation).

7) Fraud / Abuse / Excessive Claims

We reserve the right to deny refunds, replacements, or credits in cases of suspected fraud, abuse, resale activity, or excessive repeat claims. Examples include repeated claims without documentation or patterns inconsistent with normal consumer use.

8) How to Request Help

Email us at nick@howdysnax.com with:

  • Your order number and purchase date

  • A brief description of the issue

  • Photos of the product/packaging (and shipping box if relevant)

We’ll review and respond as quickly as possible.